services and support
current state assessment: We review your current processes and workflows, and the roles of all those who will be managing the software, to custom-fit your solution and launch.
implementation strategy: Mcmtech‘s project team works directly with you and your operational and IT staff to tailor a smooth and intuitive deployment plan.
project management: An Mcmtech expert is designated to manage planning and scheduling through wrap-up and sign-off, ensuring compliance to project goals and a smooth system rollout.
database configuration: We configure your solution, including user profiles, data fields, drop-down lists, data requirements, and other settings and permissions so you go-live with a system that’s ready to work for you.
software installation: We install your application and database in our secure cloud environment or on your network under the direction and compliance of your IT staff.
data conversion: Mcmtech performs your initial data upload to ensure an efficient and accurate start. This includes reviewing your existing electronic data sources and providing guidance and templates on standardization for the new database, ensuring that your data is clean and useful from the start.
user training: We train your team using a variety of teaching methods including classroom and/or web-based education, covering all areas of your solution using real-life examples.
Renewable subscription, support and maintenance agreements for all solutions include-
support:
maintenance: Annual software releases provide innovative improvements, updates, and added features based directly on feedback from our customers.
customer success: Dedicated staff follow up with you regularly to make sure you’re getting the most out of our features and resources. Refresher services are also available to help your solution evolve with your processes and staff overtime.
Click here to download an overview of our Customer Support & Software Maintenance.