resources

We hope the resources you find here such as brochures, FAQs, videos, case studies, and press releases help you learn more about Mcmtech and our solutions. For additional information, please contact our sales team at sales@mcmtechnology.com.

videos

brochures

FAQs

Which solution offering is the best fit for me?

We’ve designed a solution comparison chart to help showcase the various modules and which ones are included in each solution. This guide should help you determine what features are included with each and which solution may best meet your needs. You can find that here.

Our team would also be happy to work with you to talk through your operations, needs, and goals in order to further evaluate and recommend what we believe would be the best solution. Feel free to request information here or call the MCM team to find out who your area sales representative will be.


What industries and markets use your products?

Simply put, our core competency is providing asset, configuration, and work order management software applications with unique features and tools to help our customers track, manage, and maintain their critical equipment and inventory. In fact, our technology is being used to track over 2,000,000 assets valued at over $5 billion. MCM has a strong presence in the Federal, State, and Local Government market where solutions like Commshop and Commasset bring an unprecedented level of operational efficiency for our customers supporting radio communications evidenced by hundreds of implementations including 18 statewide systems. Through our 20 years of experience, we naturally began to expand our footprint into other markets. Building on that, we launched Motiontrack and Motion360 solutions in the Motiondeck platform which are geared towards market segments such as telecommunications, transportation (airports, port authorities, etc.), utilities, information technology, energy and more.


Since your software is a web-based solution, do you only offer cloud-based solutions?

No. The Motiondeck platform is a web-based solution which can be hosted by MCM and offered as a cloud-based solution OR it may be implemented on-premise on your own private network.


Is your pricing based on the number of assets managed in the software?

No. Our software pricing is based on the number of core software licenses and the overall scope of the software being provided, not the number of assets. There is no limit to the number of records that can be managed in the software.


What are the differences between core and light users?

Our solution uses very detailed role-based permissions to determine access for every user type. The Motiondeck platform gives you the ability to filter certain data based on the group that a user is in which means a user can only manage items that they are allowed to see. Users are assigned to groups and groups have specific configuration settings for which modules / applications they can access and what levels of permissions they have within each. A group may contain many users or as few as one user. Group permissions may also limit what type of assets and which agency or agencies assets they can view within the system.

To help give some perspective, view the example chart below showing features and permissions that can be made available for core and light users. There is a great deal of flexibility in how to set these up. If you’d like to know more, contact us and let our team help walk you through the best way to set up your groups and users to fit your needs.

Standard User Configuration

Feature Core User Light User
View Agency Records Yes, included
Edit/add Agency records Yes, included
Add locations and contacts Yes, included
View Assets Yes, included Yes, included
Add Assets Yes, included
Allow for read-only privileges in asset view Yes, included Yes, included
Edit asset records (by permission) Yes, included Yes, included
Assign and update configuration values (templates, features, software versions) Yes, included Yes, included
Export asset data to Excel / CSV Yes, included Yes, included
Administrative rights - manage users Yes, included
Manage lists and tables Yes, included
Perform swaps and bulk updates Yes, included
Request & Create work orders Yes, included Yes, included
Edit and complete work orders Yes, included
View work order status for their agency Yes, included Yes, included
Add / Manage parts inventory and labor items Yes, included
Create purchase orders for parts Yes, included
View / Filter BI Dashboard Features Yes, included
Print Reports / Forms Yes, included
Receive E-mail Alerts Yes, included Yes, included

Are licenses concurrent?

The software platform and solutions are designed for a seat license rather than concurrent licenses. This is necessary to ensure core and administrative users have the specific and limited authority to make major changes within the software, such as granting permissions for other users. Seat licenses also provide more efficiency and accountability. When each user to logs in with unique permissions and passwords, they will have a customized view with the ability to save filters and templates specific to their user that helps automate the data entry process as they use the system. In concurrent licensing models, agencies can lose accountability and efficiency. Having a group name log-in can make some simple or clerical mistakes harder to identify and correct. Concurrent log-ins may also limit access to users when they need it most. With an unlimited number of users allowed on the system at one time and the flexibility of customizing different levels of light users, seat licenses provide the greatest benefit and accountability.


What’s the best way to purchase your solutions?

MCM has worked hard to establish partnerships to allow our customers and prospective customers to purchase our software through existing or pre-competed contracts. Since we have many specialized solution features, we hope these contracts will give those purchasing our solutions enough options to limit the amount of time and effort that can be required with a formal RFP / bid process.

See the How to Buy page for more details on available contracts.


Does your software support barcode scanning?

Yes. Our software can use a standard wedge scanning device to input or search by any field in the database. This could be a tethered USB wedge scanner or a Bluetooth scanner, so long as it acts as an input device. Since the system can be deployed on tablets and other mobile platforms, devices with built-in, purpose-built scanners (not a camera) may also be used so long as the scanner can be configured to an input setting.

Since MCM is a software company, any scanners must be purchased either through partners who sell hardware or via other outside vendors preferred by the Client. MCM can help consult on the type of scanner selected to ensure it will work with the solution.


How long does it take to fully implement your solution?

Our solutions are tailored during implementation to meet the specific needs of each customer, relative to the overall needs, specific design, and workflow processes of the project. The implementation process involves a lot of planning, configuration, and training. The timeframe for accomplishing all the tasks involved with implementing our solution typically spans the course of 60-120 calendar days. Much of the timeframe is determined by the client’s availability and coordination of scheduling.