From Spreadsheets to One Platform: Miami-Dade Sheriff’s Office’s Story

The Miami-Dade Sheriff’s Office is the largest sheriff’s office in Florida and the largest agency in the southeastern United States, and it has partnered with MCM for more than 10 years. In this interview, Lieutenant Ronald Sliman of the agency’s Information Technology Office explains what that partnership has meant for his team, his deputies, and the community they serve.

Before MCM, the team ran critical equipment on pen and paper, printed sheets, manual checkmarks, and a disconnected Access database, with no way to scan a single item. Lt. Sliman walks through:

• Moving from spreadsheets and an Access database to one connected platform
• How MCM ran a needs assessment and configured the platform around the agency’s workflow
• Managing large-scale operations, including a full swap of 8,000 radios
• Instant visibility into every asset’s assignment, location, maintenance, and configuration
• Results: at least 20% more effective, and assets no longer go missing
• Support from a live person who knows the account, with no phone tree or ticket number

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