Implementing a system-wide solution can be a complicated and intimidating processes. From training users and aligning new shop processes, to coordinating with the IT department for installation, it requires the cooperative effort of numerous people. Therefore, MCM deploys an entire team of people to make sure every project we take on is a long-term success. From a project engineer who will manage the project from start to finish, to a dedicated support team that can handle any question or issue that might arise, we take every measure to guarantee a smooth installation and transition.
A solution is only as good as the people using it. Therefore we provide a dedicated toll free support line as well as an array of online support tools designed to keep our customers' operations running at maximum efficiency at all times. But we want our support model to go further than simply fixing problems as they arise. We want to help our customers grow. We believe that as technology advances, so should the tools and process of our customers. Therefore, we provide annual software updates that will ensure our customers remain on the cutting edge of technology. We also provide consultative services to help our customers navigate the sometimes complicated world of radio communications.